Primary Responsibilities Prepare, and reset equipment (Ubiquiti, Cisco, MikroTik, etc.) for installation Install, replace, and troubleshoot network equipment, including routers, switches, APs, and phones Manage daily technical tasks, including call handling, email responses, ticket resolution, and equipment preparation Audit and organize inbound/outbound equipment shelves Coordinate RMAs for faulty equipment with vendors Collaborate with senior engineers to implement network solutions Audit and update IP addresses as needed Collaborate with field techs to complete client installations for standard services Handle all tasks for HomeNet, BizNet, MultiNet, VoiceNet, AirNet, and VisionNet Maintain accurate documentation of network configurations and changes Communicate effectively with IT, customer service, and field technicians to ensure smooth operations Flexibility to work evenings, weekends, and travel out of town as required Availability to work any shift and punctuality required Qualification and Skills Educational & Professional High school diploma or equivalent Cisco CCNA (required) Valid driver's license with a clean driving record Ability to pass a background check Spanish Speakers are a plus Technical Skills Familiarity with Layer 3 protocols (e.g., OSPF) and Layer 2 protocols (e.g., STP, VTP, VLAN, trunking) Basic wired and wireless networking concepts Entry-level troubleshooting skills with the ability to analyze and resolve network issues Soft Skills Excellent problem-solving skills Strong communication and customer service skills Physical & Environmental Ability to lift and carry equipment up to 50 lbs Visual acuity to distinguish colors and fine details for installation and troubleshooting Ability to work in various outdoor conditions, including inclement weather #J-18808-Ljbffr ISP INDUSTRIES LLC
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